Refund policy

Last updated: October 8, 2026

90-day money-back guarantee

You have 90 days from delivery to request a return under our money-back guarantee. If you are not satisfied with your AlertCO detector, contact us with your order number.

How to request a return

Email contact@tryalertco.com with your order number and the items you would like to return. Our support team will provide the return instructions, the correct return address and the applicable shipping arrangements before you send the items. The business address below is not automatically the return address.

Refunds

Once your return is received and processed, the refund will be issued to your original payment method. Your bank or payment provider may need additional time to post the refund. Contact us if you need help checking its status.

Damaged, faulty or incorrect items

Contact our support team with your order number and a description of the issue so we can arrange the appropriate remedy. The detector also carries a ten-year limited warranty for qualifying manufacturing defects; contact us for warranty assistance.

Your consumer rights

Our voluntary 90-day guarantee is in addition to your rights under applicable consumer law. It does not limit any statutory right to cancel, return faulty goods or receive another remedy. UK customers retain their statutory cancellation rights for distance purchases.

Contact

SAIMSA LLC, trading as AlertCO
8206 Louisiana Blvd NE
Albuquerque, NM 87113
United States

Email: contact@tryalertco.com
Phone: +1 505-210-9179